Modern boilers are highly reliable. However, just like your car, they need to be professionally serviced and properly maintained to ensure they continue to work safely and efficiently.

To ensure your two-year warranty remains valid, you must make sure your boiler is serviced every year by the manufacturer or a qualified Gas Safe engineer.

Taking out a service plan is the easiest way to ensure your annual service is carried out. Once your plan is set up, you can relax. Your supplier will let you know when your annual service is due and arrange a time to suit you.

Ensuring your boiler is serviced every year is a condition of your warranty. So, you will need to keep a record of when it was serviced and who carried out the service, just in case.

The easiest way to prevent pipes from freezing during cold snaps is to leave your heating on at a low setting throughout the day and night. This may lead to you using a little more energy. However modern heating systems are highly efficient and economical to run, so the benefits easily outweigh the cost.

Inefficient radiators make your boiler work harder and increase the running costs. To get the best out of your radiators don’t drape wet clothing over the top of air vents, leave a space between furniture to allow the heat to circulate, and clean them regularly with a vacuum cleaner to prevent the build-up of dust.

If you have a problem with your heating and hot water system check out our troubleshooting section. Whatever the situation there’s no need to worry, you are covered by our 2-year warranty and your manufacturer’s warranty.