When you move into a new Bovis home expert advice is never more than a ‘phone call away. You’ll find the answers to the most frequently asked questions below.

Slight colour variations in tiles and slates is completely natural and nothing to worry about. Roof tiles from different batches are often mixed to give a weathered appearance and add to the character of your home.

Modern guttering naturally expands and contracts with changes in temperature, which can result in an audible clicking sound. This is perfectly normal and not a sign of anything untoward.

Minor leaks around joints can often be fixed by simply pushing the joint back together. If the leak persists, and you’re within your 2-year warranty, our Customer Care team will take care of it. If your home is no longer under warranty, you’ll find a list of local tradespeople here.

Condensation on felt and timbers should disperse naturally without any intervention over time. Keeping your loft hatch closed will prevent warm, moist air rising into the roof space from within your home, minimising the risk of condensation.

If you’re within your 2-year warranty period, contact our Customer Care team. If not, you’ll need to contact a qualified tradesperson. You may be charged for tiles that need replacing due to high winds and adverse weather conditions as this is not covered by your warranty.